Because many BeNa Branding products are personalized (engraved, printed, or custom-made), return eligibility can vary by product type and order status. If something arrives damaged or there’s an issue with the personalization details we received, contact us right away and we’ll work with you on the best resolution. For full eligibility rules and timelines, please review our Refund and Returns Policy.

When your order ships, we’ll email you a shipping confirmation that includes your carrier details and tracking link (when available). Tracking may take a short time to update after the first scan. If you can’t find the email, check your spam/junk folder or use the same email address you ordered with when reaching out, and we’ll help locate your tracking information.

Yes. We ship throughout Canada and can ship to many international destinations. Available services, delivery estimates, and shipping costs are shown during checkout based on your address and the items in your cart. For large corporate gift orders, bulk shipments, or multi-address deliveries, request a quote and we can recommend the most efficient shipping option.

Absolutely. We specialize in custom branding, corporate gifts, and promotional merchandise—ideal for teams, events, and client appreciation. Submit a quote request with your quantities, budget range, timeline, and any artwork or branding guidelines you have. We’ll confirm options for materials (metal, wood, glass, acrylic, leather, and more), personalization methods, and a clear lead time before you place the order.